Privacy Policy

Level up Casino values the trust and commitment exhibited by our players. We guarantee you that your personal data will be secure and handled carefully and respectfully. Our privacy policy outlines the measures we use in our practice, while collecting, using and protecting your information. Please review our privacy policy closely, making your later choices regarding our casino informed and deliberate. 

Data processing

This Privacy Policy outlines our obligations under gambling regulations to process personal data of players. This process is necessary for game participation and the provision of related services.

Our website is managed by Dama N.V., registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, in Cyprus. Dama N.V. operates under a license from Antillephone N.V.

Consenting to this Privacy Policy is mandatory for using our services. Changes to this document are possible; thus, regular review is advised. Continued use of our services implies acceptance of any modifications.

Collection of Information

We collect various personal details through our website, including:

1. Data provided on registration forms and additional communications (e.g., names, contact details, and identification documents).
2. Interaction records through various communication channels.
3. Transaction histories and website usage data.
4. Documents for identity verification and compliance checks.

Usage of Information

The collected information is utilized to:

1. Process transactions and bets.
2. Deliver requested services and support.
3. Conduct necessary verification and compliance checks.
4. Offer promotional materials, subject to player consent.
5. Ensure compliance with legal obligations such as anti-money laundering regulations.
6. Monitor activities to prevent fraudulent or illegal behavior.
7. Perform market research and aggregate data analyses.

Marketing Communications

Subject to your consent, we use personal information to send promotional messages about products and services. You can opt-out of receiving these communications through your account settings or by contacting support.

Disclosure of Information

Personal data is not sold or rented. It may be shared within our group or with business partners as necessary for service provision and legal compliance. Third-party service providers may also access your data for processing requirements.

Data Security and Retention

We prioritize data security, adhering to strict legal standards for personal data protection. Personal data is retained as required by law and for a minimum of five years post-account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking

We employ cookies and related technologies to enhance site functionality, analyze usage, and support our marketing efforts. You can manage cookies through your browser settings, but restricting them may impact your experience on our website.

Your Rights and Contact Information

You can request information accuracy checks, update personal details, or object to data usage for marketing. Our Data Protection Officer (DPO) can be contacted via email for any concerns. Under GDPR, complaints may be lodged with relevant supervisory authorities.

This policy reflects our commitment to protect your privacy while providing a secure and compliant gaming environment. For any inquiries or requests related to your data, please do not hesitate to contact us.